New for 2022

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New for 2022

To our Ark Animal Hospital Clients,


Thank you for your support in 2021.  We have all experienced our share of ups and downs since 2020.  Our pets have been with us every step of the way.  In 2020, pet ownership increased to  70% of households.  11.38 million households in the United States got pets during the pandemic.  At the same time, small businesses faced a record high number of job openings that could not be filled.  These factors and more have greatly impacted the economy.  We have updated a few of our policies for 2022.  Please feel free to contact us if you have any questions or concerns.  


 

COVID-19 Update:
We know our clients’ time is valuable and do not want to see an increase in appointment wait times.  We are a small business with limited staff.  Therefore we are taking precautions to keep our staff healthy and our doors open. We will continue transitioning away from our current Curbside Service with a focus on the safety of our staff, clients and patients.  Upon arrival, please call the clinic to notify the staff you have arrived.  Your information will be collected over the phone.  When it is time for your appointment, we are allowing one client to come into the clinic with their pet in the exam room.    Masks will be required to enter the clinic regardless of vaccination status.  We are still providing full curbside service for those who are more comfortable with staying in your vehicle.  Product pick-up will remain curbside. 


Please call ahead to order medication and prescription food.  To ensure your order is ready, please give us 48-hour notice and confirm we have your request in stock.  Orders and deliveries have been delayed.


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Update to Appointment Policy:

We have updated our appointment policy effective January 5, 2022.


Dear clients,

We schedule our appointments so that each patient receives the right amount of time to be seen by our veterinarians and staff. That’s why it is very important that you keep your scheduled appointment with us and arrive on time.

As a courtesy, and to help clients remember their scheduled appointments, we send text messages and email reminders in advance (if you have opted-in) of the appointment time.

If your schedule changes and you cannot keep your appointment, please contact us so we may

reschedule you, and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with the doctor, please give us at least 24 hours notice.


Our appointment cancellation policy is as follows:
If you do not cancel or reschedule your appointment with at least 24 hours advance* notice, we may assess a $49.00 (exam cost)  “no-show” service charge to your account. This “no-show charge” is not reimbursable.  After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.


New Client Appointment Policy:
Due to the substantial number of “no-show” and same day cancellations, the new client policy has also been updated. 
Our new client policy asks that new clients provide a deposit of $49.00, charged to a credit card which will be applied to the exam fee at the first visit.  This fee is forfeited and non-refundable if the client is a “no show” or does not cancel at minimum, 24 hrs in advance*.  New clients can fill out their new client paperwork in advance by downloading the form here.


Work-In Appointment Policy:
As stated previously, we schedule our appointments so that each patient receives the right amount of time to be seen by our veterinarians and staff.  We understand that emergencies arise and gladly work clients in for a “Work-In” appointment if there is a true emergency.   “No-show” work-in appointments disrupt other scheduled appointments. Therefore, we have modified our Work-In Appointment Policy as well. Clients will be asked to provide a deposit of $68.00 (work-in exam cost), charged to a credit card which will be applied to the exam fee at the work-in appointment.  This deposit is forfeited and nonrefundable if the client is a no-show or does not cancel at a minimum of 24 hours in advance*.

*Please note, extenuating circumstances will be considered. Contact us if you have any questions or concerns.